Ventana Research Presents the 2012 Value Index for Agent Performance Management

Mobile Learning: New Web App "Learning Siphonic Roof Drainage"
June 8, 2012
Keith Middlebrook, aka "The Cleaner" to the Pros, Meets with Terrell Owens
June 9, 2012

Ventana Examine has discharged its 2012 Esteem Record for Specialist Execution Administration, the most recent in another class of measured, research-construct Files in light of innovation merchants and items. This new Esteem File gives direction that will empower associations to find out the estimation of programming that empowers and backings Operator Execution Administration. Utilizing the Esteem List, organizations and their client benefit, operations, back and IT associations will have the capacity to assess merchants and their items and in addition settle on decisions in view of a comprehension of how well existing and new offerings fulfill their requirements.

The Esteem Lists are the result of over two many years of experience and learning of the market and of inside and out investigations of innovation providers\’ items. The Esteem List for Operator Execution Administration looks at the development of programming sellers and their items, giving a pattern of learning that associations may utilize while adjusting business and IT to oversee and enhance specialist execution. Ventana Examine trusts that shrewd interests in this part of an association will enhance the association\’s execution in general. The philosophy used to deliver this Esteem Record assesses in detail parts of item usefulness and reasonableness to-assignment and in addition the viability of seller support for the purchasing procedure and client affirmation. The Record mirrors the esteem offered by a merchant and its items, introduced both as an unmistakable and available realistic representation in a basic thermometer and as an exact list development rate.

The innovation sellers winning the most astounding "Hot" and "Warm" Merchant groupings are those that Ventana Investigate confirms best convey purchaser esteem in light of a careful assessment and review – that, depends on research and irrefutable truths. The Esteem List is not only a choice of "cool" items, and as opposed to only speaking to a merchant on a four-quadrant graph, the Record gives particular thermometer readings, both generally speaking and segment measurements, for an innovation purchaser to consider. Associations can utilize the Esteem File by first deciding their needs and afterward counseling the File to figure out which merchants best address those issues.

In the 2012 Esteem Record for Operator Execution Administration, the organization conveying the most astounding worth on a general weighted-assessment premise is Verint, while Decent Frameworks, VPI, Imagine, CallCopy, OnviSource, KnoahSoft, Genesys, inContact, Viewpoint and LiveOps additionally earned the Hot Seller rating. They are trailed by Enkata, which earned the Warm Merchant rating.

"Ventana Look into sees Specialist Execution Administration as a stage past workforce streamlining to incorporate capacities covering all parts of overseeing representatives giving client interactions," said Richard Snow, VP and Inquire about Chief. "Organizations along these lines should be sure about their particular prerequisites and evaluate which sellers meet them. The APM Esteem List is hence a basic device to help them complete this task."

This new research-based undertaking is completely free. It is neither supported nor impacted by innovation sellers and is led exclusively in quest for Ventana Research\’s main goal to give esteem to business and IT through benchmark evaluations, workshops and admonitory administrations. Ventana\’s Research will likely guide associations to ideal effectiveness in their utilization of innovation ventures for business and IT. To take in more about the Esteem Record for Specialist Execution Administration, please visit:

About Ventana Look into

Ventana Research is the most legitimate and regarded benchmark business innovation research and counseling administrations firm. We give knowledge and master direction on standard and problematic advances through a one of a kind arrangement of research-based offerings including benchmark research and innovation assessment appraisals, instruction workshops and our examination and consultative administrations, Ventana OnDemand. Our unparalleled comprehension of the part of innovation in improving business procedures and execution and our prescribed procedures direction are established in our thorough research-based benchmarking of individuals, procedures, data and innovation crosswise over business and IT works in each industry. This benchmark examine in addition to our market scope and inside and out learning of several innovation suppliers implies we can convey training and ability to our customers to build the esteem they get from innovation ventures while diminishing time, cost and hazard.

Ventana Inquire about gives the most thorough examiner and research scope in the business; business and IT experts worldwide are individuals from our group and advantage from Ventana Research\’s bits of knowledge, as do exceedingly respected media and affiliation accomplices around the world. Our perspectives and investigations are conveyed every day through sites and online networking channels including Twitter, Facebook, LinkedIn and Google+.

To figure out how Ventana Look into advances the development of associations\’ utilization of data and innovation through benchmark research, training and admonitory administrations, visit

Media: Duplicates of benchmark research report and meetings are accessible upon demand.

Media Contact:

Kirsten Lowery

(925) 242-2579

Leave a Reply

Your email address will not be published. Required fields are marked *